Customer / Partner LoginLoginLOGIN
Design

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods or has.

To exercise your right of withdrawal, you must inform us (ASCOMP Software GmbH, Fueller Street 2/1, 70839 Gerlingen, Email: support@ascompsoftware.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached model withdrawal form, but this is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (excluding additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this repayment as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to ASCOMP Software GmbH, Füllerstraße 2/1, 70839 Gerlingen without delay and in any event within fourteen days at the latest from the day on which you notify us of the withdrawal of this contract. The deadline is deemed to have been met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Model Withdrawal Form

To ASCOMP Software GmbH, Fueller Street 2/1, 70839 Gerlingen, Email: support@ascompsoftware.com


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):


Signature of consumer(s) (only if communicated on paper)

Date