FAQ - frequently asked questions

Answer: The Professional Edition removes all information windows and permits the business use of the software.

Answer: In our online shop at https://www.ascomp.de/shop - please make sure that your details are entered correctly!

Answer: Program updates and technical product support are free of charge for a period of 24 months from receipt of the order. After this period, an update license can be purchased to extend the update & support authorization.

Answer: Synchredible Standard: http://www.synchredible.com/synchred.exe
Synchredible Professional: customer menu

Answer: Request new login details at https://www.ascompsoftware.com/login/reminder.

Answer: On all Windows systems since Windows Vista (or on server versions since Windows Server 2008), Synchredible can be started as a service via Windows Task Scheduler without requiring a user to be logged on to the system. The program therefore operates as a Windows-controlled service that can perform synchronizations independently of a user login.

All that is needed to do this is to change the post-installation task "Synchredible-USERNAME" in Windows Task Scheduler (which can be found via Windows Search for the keyword "Task Scheduler") as follows:

Instead of "Run only when user is logged on" you must enable the "Run whether user is logged on or not" option.

In addition, the trigger "At startup" must be selected under "Trigger" instead of "At log on".

After these changes, the system should be restarted, alternatively, Synchredible can be stopped and the task that has just been changed can be started.

Note that the Synchredible tray icon is not displayed in this type of execution; the program runs virtually as a service invisible in the background. It is therefore important to use the option of sending reports by e-mail to inform you whether the synchronization jobs created have been performed correctly.

Important: To process jobs, you must finish the ongoing task through task scheduling and restart Synchredible from the desktop of the user under which the software was set up. After all the changes have been made, Synchredible should be completely terminated and the task should be restarted via task scheduling.

Answer: Yes, Synchredible can be used to synchronize all popular cloud storage. Depending on the cloud service, programs are available directly from the provider that integrate cloud storage as a virtual folder into Windows Explorer (e.g. Google Drive, Microsoft OneDrive or Dropbox).

If the cloud service you use does not offer such integration for Windows, the data transfer can also be done via WebDAV, provided that the operator supports WebDAV (e.g. MagentaCloud). Synchredible allows you to select WebDAV drives from the folder selection in Step 1 of Job Creation.

If you have any questions about cloud synchronization, our technical customer service is at your disposal!

Answer: Starting with version 7, Synchredible can copy exclusively opened files. This is supported by the Volume Shadow Copy Service from Windows (VSS). Select "Create shadow copies" under "Options", "Shadow copies (VSS)" to enable this functionality in Synchredible.

Please make sure that Synchredible is started with administrator rights and that the Volume Shadow Copy Service is enabled.

Answer: Synchredible runs with administrator privileges by default, while network drives are usually mapped as standard users and are therefore not visible to administrators.

Solution 1: Run Synchredible without administrator privileges

Exit Synchredible from the main menu "Program", "Close" and restart Synchredible via the desktop shortcut (without administrator rights).

In case that you always want to start Synchredible without administrator rights, also change the "Synchredible-USERNAME" task in the Windows Task Scheduler:

1. Type "Task Scheduler" in the search box of the Windows taskbar and start Task Scheduler.

2. Click "Task Scheduler Library" and double-click the "Synchredible-USERNAME" task.

3. Uncheck the "Run with highest privileges" option and click "OK".


Solution 2: Enable SMB features and LinkedConnections

1. Type "Windows Features" in the search box of the Windows taskbar and click "Turn Windows features on or off".

2. Enable the "SMB Direct" and "SMB 1.0/CIFS File Sharing Support" options (any) and click OK.



3. Type "regedit" in the search box of the Windows taskbar and open the "Registry Editor".

4. Locate the registry subkey "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System" and verify that an "EnableLinkedConnections" entry of type REG_DWORD exists. If not, right-click in the right pane and create a new "DWORD Value (32-bit)" named "EnableLinkedConnections".

5. Double-click the "EnableLinkedConnections" value and enter "1" as a value. Confirm with "OK".



6. Restart your system afterwards.