FAQ - frequently asked questions

Answer: The Professional Edition removes all information windows and permits the business use of the software.

Answer: In our online shop at https://www.ascompsoftware.com/shop - please make sure that your details are entered correctly!

Answer: Program updates and technical product support are free of charge for a period of 24 months from receipt of the order. After this period, an update license can be purchased to extend the update & support authorization.

Answer: Secure Eraser Standard: http://www.secure-eraser.com/seraser.exe
Secure Eraser Professional: customer menu

Answer: Request new login details at https://www.ascompsoftware.com/login/reminder.

Answer: Unlike ordinary hard drives SSD store files and folders so that selective overwriting of unused hard drive sectors is not possible. We recommend that you ask the manufacturer of the SSD being used for the designated deletion software and the deletion method for this model.

Alternatively, you can in most cases safely delete files and folders from SSD using Secure Eraser, by following the instructions below:

Delete existing files and folders using the "secure file deletion" function. This way, files and folder names can be deleted successfully from the medium index, so that later no conclusions about the contained data can be drawn. Use the "Low - Random" deletion method in order not to negatively influence the service life of the SDD.

After deleting files and folders, the entire free space of the medium should be deleted so that all available file contents are securely overwritten. You can use the "Free space secure deletion" function.

Answer: Yes. The system partition is hidden in the "Drive/partition deletion" menu because it cannot be deleted during operation. However, if you proceed as follows, you can still clean up your system safely:

Reset your system to the factory state: Go to "Start" > "Settings" > "Updates & Security" and click "Recovery". In the right column under the heading "Reset this PC", click "Get started" and in the next step select "Remove everything".

Once the PC is reset, delete the free space via the "Free space deletion" menu in Secure Eraser. In this way, your system is reset to the factory state and all data is safely overwritten.