FAQ - frequently asked questions

Answer: The Professional Edition removes all information windows and permits the business use of the software.

Answer: In our online shop at https://www.ascompsoftware.com/shop - please make sure that your details are entered correctly!

Answer: Program updates and technical product support are free of charge for a period of 24 months from receipt of the order. After this period, an update license can be purchased to extend the update & support authorization.

Answer: BackUp Maker Standard: http://www.backupmaker.com/bkmaker.exe
BackUp Maker Professional: customer menu

Answer: Request new login details at https://www.ascompsoftware.com/login/reminder.

Answer: On all Windows systems since Windows Vista (or on server versions since Windows Server 2008), BackUp Maker can be started as a service via Windows Task Scheduler without requiring a user to be logged on to the system. The program therefore operates as a Windows-controlled service that can perform backups independently of a user login.

All that is needed to do this is to change the post-installation task "BackUp_Maker-USERNAME" in Windows Task Scheduler (which can be found via Windows Search for the keyword "Task Scheduler") as follows:

Instead of "Run only when user is logged on" you must enable the "Run whether user is logged on or not" option.

In addition, the trigger "At startup" must be selected under "Trigger" instead of "At log on".

After these changes, the system should be restarted, alternatively, BackUp Maker can be stopped and the task that has just been changed can be started.

Note that the BackUp Maker tray icon is not displayed in this type of execution; the program runs virtually as a service invisible in the background. It is therefore important to use the option of sending reports by e-mail to inform you whether the backup jobs created have been performed correctly.

Important: To process jobs, you must finish the ongoing task through task scheduling and restart BackUp Maker from the desktop of the user under which the software was set up. After all the changes have been made, BackUp Maker should be completely terminated and the task should be restarted via task scheduling.

Answer: BackUp Maker writes on CD/DVD media according to the ASPI guidelines using the SPTI standard (SCSI PASS-THROUGH INTERFACE). If you use older burner hardware that does not work according to the ASPI guidelines, error-free writing on CD/DVD media cannot be guaranteed.

Problems with newer/current burner hardware can usually be solved with the following settings:

The current user needs administrator rights.

Deactivate Autorun by entering the following value in the registry: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Cdrom/ Autorun = 0

Restarting the system is recommended.

Update the drivers: Device Manager - IDE ATA/ATAPI Controller.

Answer: It is recommended to eject the CD/DVD medium after the writing process - Windows often only recognizes changes and contents of CD/DVD media after the CD/DVD writer has been reinserted.

Answer: Various operating systems cannot display multisessions on CD/DVD, while Nero, WinOnCD and other burning programs easily recognize all sessions (but due to a different standard, the files contained in the sessions cannot be opened).

IsoBuster (freeware) can normally read in and open these sessions and the files they contain - download at http://www.smart-projects .net/isobuster/.

Answer: Yes, BackUp Maker can be used to back up data to all common cloud storage. Depending on the cloud service, programs are available directly from the provider that integrate cloud storage as a virtual folder into Windows Explorer (e.g. Google Drive, Microsoft OneDrive or Dropbox).

If the cloud service you use does not offer such integration for Windows, the data transfer can also be carried out via WebDAV, SMB or SFTP, provided that supported by the operator (e.g. MagentaCloud, Strato HiDrive). BackUp Maker allows you to select WebDAV/SMB drives from the "Local & LAN" tab on step "Target directory".

If you have any questions about data backup to the cloud, our technical customer service is at your disposal!

Answer: BackUp Maker runs with administrator privileges by default, while network drives are usually mapped as standard users and are therefore not visible to administrators.

Solution 1: Run BackUp Maker without administrator privileges

Exit BackUp Maker from the main menu "Program", "Close" and restart BackUp Maker via the desktop shortcut (without administrator rights).

In case that you always want to start BackUp Maker without administrator rights, also change the "BackUp_Maker-USERNAME" task in the Windows Task Scheduler:

1. Type "Task Scheduler" in the search box of the Windows taskbar and start Task Scheduler.

2. Click "Task Scheduler Library" and double-click the "BackUp Maker-USERNAME" task.

3. Uncheck the "Run with highest privileges" option and click "OK".


Solution 2: Enable SMB features and LinkedConnections

1. Type "Windows Features" in the search box of the Windows taskbar and click "Turn Windows features on or off".

2. Enable the "SMB Direct" and "SMB 1.0/CIFS File Sharing Support" options (any) and click OK.



3. Type "regedit" in the search box of the Windows taskbar and open the "Registry Editor".

4. Locate the registry subkey "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System" and verify that an "EnableLinkedConnections" entry of type REG_DWORD exists. If not, right-click in the right pane and create a new "DWORD Value (32-bit)" named "EnableLinkedConnections".

5. Double-click the "EnableLinkedConnections" value and enter "1" as a value. Confirm with "OK".



6. Restart your system afterwards.