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Privacy Policy

We are pleased about your interest in our website. The protection of your personal data during its collection, processing, and use is an important concern for us. Personal data (hereinafter referred to as "data") are data that can be used to personally identify you.

Below, we would like to inform you in detail about the data collected during your visit to our website and the use of our offers there, and how these are processed or used by us, as well as the accompanying technical and organizational protective measures we have taken.

1. Responsible entity and contact person for data protection issues

The controller in the sense of the General Data Protection Regulation (GDPR) and at the same time service provider in the sense of the Telemedia Act (TMG) as well as provider of telemedia in the sense of the Telecommunications-Telemedia Data Protection Act (TTDSG) is:

ASCOMP Software GmbH, Fueller Street 2/1, 70839 Gerlingen, Email: support@ascompsoftware.com

Further information about the responsible entity can be found in the imprint.

You can contact our data protection officer as follows: support@ascompsoftware.com

2. Collection and use of usage data when visiting the website

2.1 Server logs

Every access to our website is logged. The storage serves internal system-related and statistical purposes. Logged are:

  • Date and time of retrieval of one of our internet pages
  • Time zone difference to Greenwich Mean Time (GMT)
  • The page visited on our site
  • Your browser type, version, and the language of your browser software
  • The browser settings
  • The operating system used
  • Hostname of the accessing computer
  • The page from which our website was accessed
  • Websites accessed through our site
  • The amount of data transferred and the access status (file transferred, file not found, etc.)
  • Your IP address

We process these data exclusively in non-personal form for informational visits. These data will not be combined with other data sources. We reserve the right to check these data retrospectively if we become aware of specific indications of illegal use. Additionally, the IP addresses of the requesting computers are logged. These data are captured anonymously; a personal reference is also not possible.

The collection of these data is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free and optimal presentation of his website – for this purpose, server log files must be recorded.

2.2 Use of Cookies

Our internet pages use cookies. Cookies do not cause any damage to your computer and do not contain viruses. They serve to make our offer more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

You can set your browser to inform you about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for specific cases or in general, and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

We use a so-called "session cookie". It is automatically deleted after your visit. Another cookie remains stored on your device for the duration of 2 months or until you delete it yourself. This cookie enables us to recognize your browser on your next visit. These are strictly necessary cookies that we may use without your consent after informing you about them. Therefore, we do not use a cookie banner that would only be required to obtain consent.

Cookies that are necessary for the execution of the electronic communication process or for the provision of certain functions you desire (e.g., login function) are stored based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in storing cookies for the technically error-free and optimized provision of our services.

Cookies from us that are absolutely necessary for the provision of a service expressly requested by you:

Cookie Name Explanation Storage Duration Legal Basis
[PHPSESSID] Function: Identification of your session on the server. It contains an alphanumeric sequence.

It is a so-called first-party cookie, i.e., a cookie that is set and read by our website.
This cookie is stored until the end of your respective session, i.e., as long as you visit our internet presence in your browser. § 25 Abs. 2 Nr. 2 TTDSG

Insofar as a connection with your data occurs, additionally:

Art. 6 Abs. 1 Satz 1 lit. f) GDPR (balance of interests, our interest is to be able to recognize your computer even after a page change within our internet presence).
[visitor_id] Function: Storage of the selected language and currency to avoid a new selection when changing subpages. This cookie is stored for 2 months. § 25 Abs. 2 Nr. 2 TTDSG

Insofar as a connection with your data occurs, additionally:

Art. 6 Abs. 1 Satz 1 lit. f) GDPR (balance of interests, our interest is to be able to recognize your computer even after a page change within our internet presence).

3. Collection and Use of Your Personal Data

Insofar as you have provided us with personal data, we use these to respond to your inquiries, for the establishment, content design, modification, fulfillment, billing, or processing of contractual relationships, and – within the legally permissible framework – for our own advertising purposes.

3.1 Inquiries

If you send us inquiries by phone, chat, email, fax, letter, or through visits, your details from the inquiry, including the contact details you provided there, will be stored by us for the purpose of processing the request and in case of follow-up questions. We do not pass on these data without your consent unless we are legally obliged to do so.

We process these data to be able to respond to your inquiry.

The data transmitted by the above-mentioned means of communication and the communication for answering your inquiry are encrypted and archived for a period of 2 months and stored in this form for a duration of 1 year, in case further inquiries arise.

Insofar as your inquiry relates to an existing contractual relationship with you or you are interested in concluding a contract, for example, purchasing one of our products, and you approach us, the aforementioned data processing is based on the legal basis of Art. 6 para. 1 sentence 1 lit. b) GDPR (contract initiation and fulfillment). Otherwise, the data processing is based on the legal basis of Art. 6 para. 1 sentence 1 lit. f) GDPR (balance of interests, our interest is to be able to answer your inquiry with the relevant information for you). The data you provide will remain with us until you request us to delete them, in the case of contract-relevant communication until after the commercial law retention periods (usually 10 years) have expired or until the purpose for data storage ceases to apply (e.g., after the completion of processing your inquiry). Mandatory statutory provisions – especially retention periods – remain unaffected.

3.2 Processing of Customer Data

The use of our services generally requires registration and the creation of a customer account (exception: free trial periods). The personal data transmitted to the person responsible for processing is determined by the respective input form used for registration. The data entered are used exclusively for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will refuse the registration.

Furthermore, we collect and store data necessary for license measurement and technical support (program version, program language, customer number or registered e-mail address). These data are transmitted with each software start.

For important changes, such as in the scope of the offer or technically necessary changes, we use the email address provided during registration to inform you in this way.

We collect, process, and use personal data only insofar as they are necessary for the establishment, content design, or change of the legal relationship (inventory data). This is done based on Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures. The collected customer data for chargeable services include the name, first name, address, billing address, VAT ID (if applicable), and the customer's email address. These are deleted upon expiration of the calendar year following the end of the customer or business relationship but not before the expiry of the statutory retention periods (usually 10 years).

Personal data about the use of our online services (usage data) are collected, processed, and used only to the extent necessary to enable the user to use the service or to bill for it.

Traffic data, for example, are the number or identification of the involved connections or the terminal device and the personal authorization identification of the customer. Traffic data is anonymized or deleted after the end of the connection, provided their storage or use is not permitted or required by legal regulations.

We transfer these personal data to third parties only if it is necessary for the contract processing, for example, to companies entrusted with the provision of the requested service or the credit institution entrusted with payment processing. Further transmission of the data does not take place or only if you have expressly consented to the transmission. When operating the data processing systems, we use external service providers who process your address data as processors, i.e., bound by instructions and exclusively on our behalf, and are contractually obliged to comply with the applicable legal provisions on data protection and data security. They are not considered third parties in the sense of data protection law.

The basis for data processing is Art. 6 para. 1 lit. b GDPR, which allows the processing of data for the fulfillment of a contract or pre-contractual measures.

3.3 Contract Initiation and Execution with Suppliers

We collect, process, and use personal data only insofar as they are necessary for the establishment, content design, or change of the legal relationship (inventory data). This is done based on Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures. Personal data about the use of our internet pages (usage data) are collected, processed, and used only to the extent necessary to enable the user to use the service or to bill for it.

The collected supplier data are deleted after completion of the order or termination of the business relationship, but not before the expiry of the statutory retention periods (usually 10 years).

We transfer personal data to third parties only if this is necessary within the framework of contract processing; for example, to a company entrusted with the delivery of goods or the credit institution entrusted with payment processing. Further transmission of the data does not take place or only if you have expressly consented to the transmission. The transfer of your data to third parties without explicit consent, for example, for advertising purposes, does not occur.

The basis for data processing is Art. 6 para. 1 lit. b GDPR, which allows the processing of data for the fulfillment of a contract or pre-contractual measures.

3.4 Newsletter Data

If you wish to subscribe to the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the provided email address and that you agree to receive the newsletter. Further data are not collected or only on a voluntary basis. We use these data exclusively for sending the requested information and do not pass them on to third parties.

We use Elastic Email for sending newsletters and mailings. The provider is Elastic Email Inc., ul. Koński Kierat 13, 70-563 Szczecin, Poland. The data you enter for the purpose of subscribing to the newsletter are stored on the servers of Elastic Email in Germany.

Further information on the handling of personal data by Elastic Email can be found in their privacy policy at:
https://elasticemail.com/resources/usage-policies/privacy-policy

We have concluded a contract with Elastic Email for order data processing and fully implement the strict requirements of the German data protection authorities when using Elastic Email. As our processor, Elastic Email is not considered a third party in the sense of data protection law.

The processing of the data entered into the newsletter subscription form is based exclusively on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the email address, and their use for sending the newsletter at any time, for example, via the "unsubscribe" link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

The data you provide for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted from the newsletter distribution list after you unsubscribe from the newsletter or after the purpose has ceased to exist. We reserve the right to delete or block email addresses from our newsletter distribution list at our discretion within the scope of our legitimate interest according to Art. 6 para. 1 lit. f GDPR.

Data stored by us for other purposes (e.g., email addresses for the contractual communication) remain unaffected.

After you unsubscribe from the newsletter distribution list, your email address may be stored by us in a blacklist, if necessary, to prevent future mailings. The data from the blacklist are used only for this purpose and are not merged with other data. This serves both your interest and our interest in complying with the legal requirements for sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). The storage in the blacklist is not time-limited.

You can object to the storage if your interests outweigh our legitimate interest.

3.5 Processing for Compliance with Legal Obligations

We also process all personal data mentioned in the previous points as far as necessary for the fulfillment of legal obligations, e.g., commercial and tax laws (Art. 6 para. 1 c GDPR). These obligations include, in particular, compliance with tax-related control and reporting obligations as well as the archiving of data for data protection and data security purposes and the examination by tax and other authorities.

Furthermore, the disclosure of personal data may become necessary within the framework of official/judicial measures for the purposes of evidence collection, prosecution, or enforcement of civil law claims.

4. Right to Object to Data Collection in Specific Cases and Against Direct Advertising (Art. 21 GDPR)

If data processing is based on Art. 6 para. 1 lit. e or f GDPR, you have the right at any time to object to the processing of your personal data for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which a processing is based can be found in this privacy policy.

If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defense of legal claims.

If your personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing; this also applies to profiling to the extent that it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for direct marketing purposes.

It is best to send an objection informally by email to us at: support@ascompsoftware.com

5. Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. We will expressly obtain your consent before starting the data processing. You can revoke this consent at any time. An informal email to us is sufficient: support@ascompsoftware.com

The legality of the data processing carried out until the revocation remains unaffected by the revocation.

6. Involvement of Service Providers and Disclosure to Third Parties

Your data will be passed on to technically supportive service providers (e.g., website/mail hosting) for the provision of this website and for the purposes mentioned above, which we have, of course, carefully selected and commissioned in writing.

These service providers are bound by our instructions and are regularly monitored by us.

Otherwise, your data will only be passed on to other third parties if expressly indicated in this privacy policy or if we are legally obliged to do so.

7. Data Security

We also implement technical and organizational security measures to protect accruing or collected personal data, especially against accidental or intentional manipulation, loss, destruction, or against the attack of unauthorized persons. Our security measures are continuously improved in line with technological developments.

We would like to point out that data transmission over the Internet (e.g., when communicating by email) can have security gaps. A complete protection of data against access by third parties is not possible. For confidential information, we recommend sending it by post.

SSL or TLS Encryption
For security reasons and to protect the transmission of confidential content, such as inquiries you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the change in the address line of the browser from "http://" to "https://" and by the lock symbol in your browser line.
When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted Payment Transactions on This Website
After the conclusion of a chargeable contract, you are obliged to provide us or the payment provider with certain payment data required for payment processing. Without such a payment, a chargeable contract cannot be carried out.
The payment transactions via the common means of payment (credit card (via iPayment), PayPal, etc.) are carried out exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the change in the address line of the browser from "http://" to "https://" and by the lock symbol in your browser line.
In encrypted communication, your payment data that you transmit to us cannot be read by third parties.

If you select the payment method “Credit Card”, we will pass on your personal data to the 1&1 Internet AG, Elgendorfer Str. 57, 56410 Montabaur ("1&1") for the purpose of payment processing, to the extent necessary for payment processing. Further information on the handling of personal data by 1&1 can be found in the privacy policy of 1&1 at https://www.1und1.de/Datenschutz

If you choose the payment method “PayPal”, we will pass on your personal data to PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal") for the purpose of payment processing, to the extent necessary for payment processing. Further information on the handling of personal data by PayPal can be found in the privacy policy of PayPal at https://www.paypal.com/myaccount/privacy/privacyhub.

8. Information, Correction, Blocking, Deletion, Restriction of Processing

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, their origin and recipient, and the purpose of data processing, and, if necessary, a right to correction, restriction of processing, blocking, or deletion of these data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at support@ascompsoftware.com.

9. Right to Data Portability

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done to the extent technically feasible.

10. Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of violations of data protection law, you have the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection commissioner of the federal state in which our company is headquartered.

The supervisory authority responsible for us is:

The State Commissioner for Data Protection and Freedom of Information
Lautenschlagerstrasse 20
70173 Stuttgart

11. Changes to This Privacy Policy

We reserve the right to change these data protection provisions at any time in compliance with legal requirements.